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How to verify your business on Meta

If your verification status came back as Not verified (see Page 1 — Check verification status), here's how to complete the process.

This is a one-time procedure. Once done, you won't need to repeat it.

:::tip Approval timeline Most businesses are approved within 24 hours. Some take up to 14 business days if Meta needs to manually review documents. Plan accordingly. :::

Before you start — Prepare your documents​

You'll need at least 2 official documents that prove your business exists and matches the info in your Business Manager.

Accepted documents (vary by country)​

Document typeWhat it proves
Business license / Certificate of incorporationLegal name + address
Tax registration (VAT, KBIS, etc.)Legal name + business activity
Utility bill (electricity, water, internet) — under business nameAddress
Bank statement under business name (last 3 months)Legal name + address
Articles of incorporationLegal name + ownership

:::warning The match must be EXACT Your business name, address, and phone in your Business Manager must match your documents character-for-character. Even a missing comma or a different abbreviation (e.g. "Ltd" vs "Limited") can cause rejection. :::

Country-specific requirements​

Meta's required documents differ by country. Check the official Meta list to see exactly what works for your country.

Common cases:

  • 🇫🇷 France : extrait Kbis (< 3 mois) + facture EDF/Enedis
  • 🇬🇧 UK : Companies House Certificate + utility bill
  • 🇪🇸 Spain : Escritura de Constitución + factura de servicios
  • 🇵🇹 Portugal : Certidão Permanente + fatura de serviços
  • 🇺🇸 USA : Articles of Incorporation + IRS letter (EIN)

Step-by-step verification process​

Step 1 — Make sure your business info is correct​

Before starting verification, double-check that the info in your Business Manager matches your documents:

  1. Go to business.facebook.com
  2. Settings → Business portfolio info
  3. Verify each field:
    • Legal business name : exact match with your business license
    • Address : exact match (street name, number, postal code, country)
    • Business phone : a working number Meta can call if needed
    • Website : your business's official website (HTTPS, accessible)

Edit anything that doesn't match BEFORE submitting verification.

Step 2 — Open Security Center​

  1. Settings → Security Center (left sidebar)
  2. Scroll to Business Verification
  3. Click Start verification (or Continue verification if already in progress)

Step 3 — Confirm your business details​

Meta will show you the business info pulled from your portfolio. Confirm everything matches your documents exactly. Do not paraphrase or shorten anything.

If anything is wrong, go back to Step 1 and fix it before continuing.

Step 4 — Select your business from Meta's list​

Meta searches their database (Dun & Bradstreet, government registries) for businesses matching your name + address.

  • If your business appears → select it ✅
  • If not → click "My business is not listed" and you'll be asked to upload more documents

Step 5 — Upload your documents​

Upload at least 2 documents from the list above. PDF format works best (PNG/JPG accepted but lower quality often fails).

:::tip Make scans crisp Use a good scanner or Adobe Scan on mobile. Blurry/cropped scans are the #1 cause of rejection. :::

Step 6 — Choose verification method (Domain, Email, Phone)​

Meta will ask you to confirm your business by one of:

  • Domain verification : add a TXT record to your DNS — most reliable
  • Email verification : Meta sends a code to an email at your business domain (e.g. info@yourbusiness.com)
  • Phone verification : Meta calls your business phone number

Domain is the most robust. If you don't have DNS access, email is the easiest fallback.

Step 7 — Submit and wait​

Click Submit. Meta will review.

You'll receive an email + a notification in Business Manager:

  • ⏱️ Within 24h in most cases
  • ⏱️ Up to 14 business days if manual review is required

Common reasons for rejection (and how to fix them)​

Rejection reasonFix
Document name doesn't match Business Manager nameEdit your Business Manager info to match the document EXACTLY (including punctuation)
Document is too old (>1 year for utility bills, >3 months in some countries)Upload a more recent document
Document is unclear / blurry / croppedRe-scan with better quality (use Adobe Scan or similar)
Wrong country selectedUpdate the country in your Business Manager
Business activity doesn't match documentMake sure the document shows your business is active and registered
Phone/email verification call missedTry again — Meta usually allows multiple attempts

If your verification is rejected:

  1. Read Meta's email carefully — they tell you exactly what's wrong
  2. Fix the issue (update info or upload better documents)
  3. Resubmit (you have unlimited attempts)

Once you're verified​

Both your business AND your WhatsApp Business Account need to show ✅ Verified.

Sources​

Need help?​

If verification keeps failing or you get stuck on a specific step, write us at support@deskbolt.com with a screenshot of the error message — we've helped many clients through this.

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